Complaints procedure
Syscap is committed to providing
excellent customer service. Should you have a complaint, please let
us know as soon as possible so that we can resolve the issue
promptly and improve our procedures accordingly.
How to make a complaint
If you have a complaint about the way that Syscap has handled
any aspect of your account, speak to either your account manager or
their team leader by contacting:
Unless you request otherwise, we respond to complaints in the
same manner you contacted us (i.e. by phone/email). We will try to
resolve your complaint as soon as you contact us or, if this is not
possible, within five days. The results of all investigations will
be sent to you in writing.
Taking your complaint further
We aim to resolve all complaints immediately. However, if you
are unsatisfied with the initial outcome, please contact the head
of department, whose details will be available on request. Again,
they will do their utmost to resolve the complaint within five
working days.
In the unlikely event that you still consider matters have not
been dealt with satisfactorily, contact Philip White, Chief
Executive Officer.
Finally, if you feel Syscap has failed to resolve your complaint
to your complete satisfaction, please refer to the Finance and
Leasing Association, Imperial House, 15-19 Kingsway, London WC2B
6UN, info@fla.org.uk, 020 7836
6511